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Difficult callers!

Dealing with difficult callers can be a daunting task for call handlers. Throughout their day, they may have to deal with customers who are angry, frustrated, or overwhelmed as they…

We’ve doubled our staff!

Well that was a month and a half! This month we welcomed five new team members who have joined us through the Kickstart initiative, we will be welcoming a further…

IYPA Family has gained a new member!

The latest addition to the IYPA Family, and I couldn’t be more excited to see what the future holds for me within the business! My first impressions of the business…

Helping the employees of the future

  Over lockdown we have set up our training room to accommodate six staff with social distancing, so starting September we will be offering some lucky youngsters great work experience.…

V.A. LiveWebChat

After looking at every system under the sun, we have finally launched V.A. LiveWebchat – and I love it! The simple widget can be added to your website or Facebook…

The Power Of Referrals

Over the last thirteen years of running I’m Your P.A. I have been heavily involved with networking in many different networking groups. Some groups like BNI and BoB Club do…

Harminder & Parminder Chana – Pass The Property

  We first started working with Harminder and Parminder over twelve months ago, they came to us for support with their small serviced accommodation business – and what a difference…

Outsourcing – the way forward in 2020

  2019 was a phenomenal year for I’m Your P.A. we increased our staff to a team of nine and now support over 160 different businesses. The beginning of the…

The Holiday Season Is Approaching!

  We all work so hard in business and deserve our holidays, yet how do you have a holiday when you work alone, or have limited staff? The There is…

I Love You!

How often do you ask your clients for feedback? At I’m Your P.A. we do like to know what our clients think, it helps us to improve our service and…