Sick of juggling?
Need proper focus time?
You and the team constantly interrupted?
Meet Rupert The Computer Support guy
Rupert has clients on support contracts, when working on site he often diverts the office number to his mobile. Support requests come through via calls and emails, they all need logging on the ticketing system and then prioritising. At the end of each month there’s invoicing and debt chasing to do. Rupert is known for his brilliant technical support, but he hates admin.
To work efficiently Rupert and his team need to focus on the job in hand, their train of thought is often broken by the ringing of a phone. Rupert take a look at I’m Your P.A. we can answer those calls, deal with the emails and book everything onto Autotask ready for the next available technician. We can also help with the end of month tasks.
Technology companies worry that a call handling company will not be able to help them due to a lack of specialist knowledge, by dealing with incoming support requests and logging them, interruptions are avoided, and work gets completed more efficiently.
End of month tasks such as invoicing, debt chasing, and client reports can all be taken care of. Over the years we have supported IT support companies, telecoms & mobile phone companies, software developers and those supplying photocopiers and digital screens.