Terms & Conditions

The terms and conditions of I’m Your P.A. Limited are set out to confirm that both parties understand the work/tasks to be carried out, the costs involved, the time scale set for payments and issues regarding client property.

All assignments and client contact details are treated as strictly confidential. I’m Your P.A. Limited will never intentionally divulge, disclose, or communicate client information.

All supplied materials shall remain the property of the client and shall be returned upon request.

1. Charges

1.1. I’m Your P.A. Limited’s standard hourly rates apply to tasks carried out from I’m Your P.A. Limited’s premises.

1.2. The hourly rate is billed in increments of 1 minute, with time rounded up to the nearest minute

1.3. All stationery, telephone, postage, CD.s printing costs, and all other expenses will be charged separately.

1.4. Registration of client details and initial enquiries regarding a new task (and at I’m Your P.A. Limited’s own discretion, a meeting with a new client) will be without charge. Any time taken carrying out work experimentally at the client’s request, or discussing an assignment in detail shall be charged at the standard hourly rate

1.5. I’m Your P.A. Limited shall be entitled to vary the Standard Charge/hourly rate with a 1-month notice period

1.6. All charges quoted to the Client for the provision of the Specified Service are exclusive of any Value Added Tax, for which the Client shall be additionally liable at the applicable rate.

2. Quotations

2.1. A confirmation accepting the terms and conditions is required before any work can commence.

2.2. A formal quotation will be provided outlining I’m Your P.A. Limited’s hourly fee structure and any terms specific for an agreed project.

2.3. Should the client’s original requirement change; a revised quotation will be submitted for approval prior to any further work being carried out.

2.4 Quotations will be kept for a short period of time if you decide not to proceed but if you agree to the quotation then the information will be stored. – Please see Privacy Notice for more details

3. Invoices

3.1. Payment terms are 14 days from date of invoice.

3.2. Should work be suspended or delayed through any fault of the customer, I’m Your P.A. Limited shall be entitled to immediate payment for the work carried out and expenses incurred.

3.3. Should payment not be made on the due date, I’m Your P.A. Limited reserves the right to suspend any service without notice, until payment is received in full.

3.4. I’m Your P.A. Limited reserves the right to charge interest on any outstanding amount – 8% above base rate, until the account is paid in full.

4. Payment

4.1. Payment can be made by direct debit, cash, BACS transfer. Any bank charges incurred as a result of returned cheques will be the responsibility of the client.

4.2. payment by PayPal can be accepted, the additional costs incurred by PayPal will be added to the client invoice

5. Loss/Damage of Client Property

5.1. I’m Your P.A. Limited will take all reasonable precautions to safeguard the property belonging to its clients. For example; for any loss, damage, theft of data, projects, equipment, or any items relating to assignments, during transit to, from or whilst at I’m Your P.A. Limited’s premises.

5.2. Due to the varied nature of I’m Your P.A. Limited’s work; it is not possible to insure client’s property.

5.3. Clients must keep a log of all information (and specific business items) shared prior to submitting to I’m Your P.A. Limited

5.4. Final proof reading and checking of all work supplied is the responsibility of the client. I’m Your P.A. Limited must be notified of any errors within 7 days of receipt of completed work. Any errors generated by I’m Your P.A. Limited will be amended without charge, however any amendments or alterations suggested by the client, will be charged at the standard hourly rate.

5.5. Due to computer viruses, all incoming emails will be virus scanned. However, we may still not open unsolicited attachments to emails, or emails that look suspicious from an unrecognised sender, have no subject heading, or contain no message alongside an attachment.

6. Termination of Call Handling

6.1. During the first month notice can be given at any time and the call handling cancelled for the end of the month.

6.2. After the first month one calendar months’ notice is required to terminate the service

6.3. Holiday cover does not require a notice period, if the client wishes to extend the holiday cover to permanent cover, the contract will be deemed to have started when the holiday cover commenced. *