Last Updated: 31 July 2025
1. Introduction
These Terms and Conditions (“Terms”) form a legally binding agreement between I’m Your P.A. Limited (“we”, “us”, “our”) and the client (“you”, “your”). By commissioning our services, you agree to be bound by these Terms. These Terms take precedence over any other terms unless agreed in writing by both parties.
2. Confidentiality and Data Protection
We will treat all information received from you or on your behalf as confidential and will not disclose it to any third party without your consent, unless required by law. Where we process personal data on your behalf, we do so as a data processor, and you, as the controller, remain responsible for ensuring lawful processing. Our Privacy Notice forms part of these Terms.
3. Charges
3.1. Our standard hourly rates apply to tasks carried out from our premises.
3.2. Time is recorded and billed in one-minute increments.
3.3. Stationery, telephone, postage, printing, and other expenses will be charged separately.
3.4. Registration and initial enquiries are free of charge. Detailed discussions and experimental work at your request will be charged at the standard rate.
3.5. We may vary our hourly rates with one month’s notice.
3.6. All prices are exclusive of VAT, which will be charged at the applicable rate.
4. Quotations
4.1. Acceptance of these Terms is required before work commences.
4.2. A formal quotation will outline our fee structure and any project-specific terms.
4.3. Changes to your original requirements will result in a revised quotation.
4.4. If no contract is taken up, quotation details will be held for a short period. If accepted, your information will be retained in accordance with our Privacy Notice.
5. Invoices and Payment
5.1. Invoices must be paid within 14 days.
5.2. If work is delayed due to the client, we reserve the right to charge for work already completed.
5.3. If payment is not received on time, we may suspend services without notice.
5.4. We reserve the right to charge interest on late payments at 8% above the Bank of England base rate.
5.5. Payment may be made via direct debit, BACS, or card.
5.6. Failed direct debits will incur a £5.00 charge.
6. Client Property and Responsibilities
6.1. We take all reasonable precautions to safeguard client property but cannot be held liable for loss, damage or theft during transit or storage.
6.2. Clients should keep a record of all items shared with us.
6.3. Proofreading and checking of final work is the client’s responsibility. Errors must be reported within 7 days.
6.4. We will correct our own errors at no cost. Changes or additions requested by the client will be charged at our standard rate.
6.5. We may not open unsolicited or suspicious emails or attachments.
6.6. The client is responsible for providing accurate and timely information.
7. Termination of Call Handling
7.1. During the first month, services may be terminated at any time with notice effective at month-end.
7.2. After the first month, one calendar month’s notice is required.
7.3. Holiday cover requires no notice period. If extended to permanent service, the contract start date will be deemed as the first day of cover.
8. Intellectual Property
All intellectual property created in the course of delivering services will belong to the client upon full payment, unless otherwise agreed. Pre-existing materials and templates remain the property of I’m Your P.A. Limited.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential loss or damage. Our total liability is limited to the amount paid by the client in the three months preceding any claim.
10. Force Majeure
We will not be liable for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to illness, internet failure, natural disasters, or legal changes.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
12. Additional Terms
12.1. All ongoing service agreements, including call handling, operate on a rolling monthly basis and will automatically renew at the end of each month unless terminated in accordance with clause 7.
12.2. We reserve the right to subcontract elements of the work to trusted partners or contractors. We remain responsible for the quality and confidentiality of work delivered by any subcontractors engaged on our behalf.
12.3. We reserve the right to suspend or terminate services immediately in the event of abusive, threatening, or otherwise inappropriate behaviour by the client or their representatives towards our staff. In such cases, the full monthly fee will remain payable and any completed work up to the date of termination will be invoiced.
13. Client Communications
We occasionally send important service-related updates to our clients via email. These include (but are not limited to) information about holiday closures, price adjustments, operational changes, or service delivery notices. These messages are not marketing in nature and are considered essential to the performance of our services.
As such, they may not contain an unsubscribe link. These communications will only be sent to active clients and will automatically cease once our working relationship ends.