Reliable support for over 17 years, and counting
“The phone has to be answered.” – Andrew Limer
Andrew Limer is the director of Midlands Fencing Solutions, covering the Wolverhampton area.
His services include fencing, railings, metal sheds and gates, a smart, long-term alternative to timber and concrete. With various colour, height and finish options, plus a 25 year guarantee, Midlands Fencing Solutions offers real peace of mind.
Andrew started working with I’m Your P.A. just months after launching his business. Nearly two decades later, we’re still part of his team.
“We didn’t really have a time without them, maybe a month or two, max. But the phone has to be answered. That’s always the challenge. I know how frustrating it is when you ring a company and no one picks up.” says Andrew Limer, Director, Midlands Fencing Solutions
Andrew discovered I’m Your P.A. at a local networking event.
“Michele was there and I thought: yep, that’s exactly what we need. I signed up straight away. It was a no-brainer. We needed someone to make sure the phones were always answered, especially while we were getting the business off the ground.”
“The onboarding was simple. You just enter a number on your phone to divert calls and that’s it. I’m Your P.A. was answering them straight away.”
Working with I’m Your P.A.
For Andrew, having I’m Your P.A. on board means one less thing to worry about, whether he’s working with noisy equipment or taking a well-earned break.
“They’ve solved the problem of unanswered calls. We can be out on a job or away on holiday, and we know someone’s picking up. The team takes the customer’s name, phone number, email, and address, so I’ve got everything I need to follow up. No one gets lost.”
It’s also saved him from hiring someone full-time to sit in an office.
“It works out better and cheaper than employing someone. No HR, no overheads, just a service that does exactly what we need.”
And when a customer does want to speak to him directly?
“If I’m free, the team can put them through. If not, they take a message, and I get back to them. Between ear defenders and power tools, I often don’t even hear the phone, but now I don’t have to worry. The reassurance is huge.”
The Benefits of working with I’m Your P.A
Midlands Fencing Solutions has been with I’m Your P.A. for more than 17 years, almost since both businesses began.
“I doubt we ever miss a call. Even if it’s after hours, voicemails are picked up and forwarded on. Every enquiry is dealt with somehow.” “As long as we need someone to answer the phone, we’ll stick with I’m Your P.A. They’ve always been professional, and they really feel like part of the business. I honestly can’t remember ever having a problem.”
“I recommend them to everyone. Whatever your business, if your phone’s not being answered, you need I’m Your P.A.”
For more information on how I’m Your P.A can help give you more time, call us on 01902 585 222 or visit imyourpa.co.uk