Where Has the Human Touch Gone?
We live in a world of chatbots, ticket numbers, and automated replies. Technology has made business faster, but it’s also made it easier to forget there’s a person on the other side of the screen. At I’m Your P.A., we’ve built our reputation on bringing that personal touch back into business, real people, real conversations, real care.
Efficiency Without Emotion?
Automation and AI are brilliant tools, we use them every day through our sister company, Truly Yours Agency. They help streamline bookings, reminders, and follow-ups. But when every message feels scripted or emotionless, customers notice.
People don’t remember the system that worked; they remember the person who cared.
Where Businesses Go Wrong
Many business owners see admin and customer service as a box to tick. But when customer contact feels robotic, it damages trust.
Your clients don’t want to “raise a ticket”, they want to talk to someone who listens, understands, and sorts it. That’s why outsourcing your calls and admin to a team like I’m Your P.A. works: we bring warmth and accountability back into customer service.
How We Keep Service Personal
We believe the best service blends people and process. Here’s how we do it:
- We know your business – Our team sound just like your in-house staff because we take time to understand how you work.
- We take ownership – Every call matters, and nothing gets lost in the system.
- We use tech smartly – Automation takes care of the routine so our team can focus on connection.
- We care – Simple, but powerful. Every caller is treated as if they’re our own customer.
The Bottom Line
Great service isn’t a luxury, it’s what makes you memorable. When you combine efficient systems with human empathy, customers feel looked after, not managed.
At I’m Your P.A., we don’t just answer calls. We build relationships that help your business grow.
If you want to know more and see how we can help, book a discovery call today by clicking here, or call us on 01902 585222