The terms and conditions of I’m Your P.A. Limited are set out to confirm that both parties understand the work/tasks to be carried out, the costs involved, the time scale set for payments and issues regarding client property.

All assignments and client contact details are treated as strictly confidential. I’m Your P.A. Limited will never intentionally divulge, disclose or communicate client information.

All supplied materials shall remain the property of the client and shall be returned upon request.

1. Charges
1.1. I’m Your P.A. Limited’s standard hourly rates apply to tasks carried out from I’m Your P.A. Limited’s premises.
1.2. The hourly rate is billed in increments of 1 minute, with time rounded up to the nearest minute
1.3. All stationery, telephone, fax, postage, CD.s printing costs, and all other expenses will be charged separately.
1.4. Registration of client details and initial enquiries regarding a new task (and at I’m Your P.A. Limited’s own discretion, a meeting with a new client) will be without charge. Any time taken carrying out work experimentally at the client’s request, or discussing an assignment in detail shall be charged at the standard hourly rate
1.5. I’m Your P.A. Limited shall be entitled to vary the Standard Charge/hourly rate with a 1-month notice period
1.6. All charges quoted to the Client for the provision of the Specified Service are exclusive of any Value Added Tax, for which the Client shall be additionally liable at the applicable rate.

2. Quotations
2.1. A confirmation accepting the terms and conditions is required before any work can commence.
2.2. A formal quotation will be provided outlining I’m Your P.A. Limited’s hourly fee structure and any terms specific to the agreed project.
2.3. Should the client’s original requirement change; a revised quotation will be submitted for approval prior to any further work being carried out.

3. Invoices
3.1. Payment terms are 14 days from date of invoice.
3.2. Should work be suspended or delayed through any default of the customer, I’m Your P.A. Limited shall be entitled to immediate payment for the work carried out and expenses incurred.
3.3. Should payment not be made on the due date, I’m Your P.A. Limited reserves the right to suspend any service without notice, until payment is received in full.
3.4. I’m Your P.A. Limited reserves the right to charge interest on any outstanding amount – 4% above base rate, until the account is paid in full.

4. Payment
4.1. Payment can be made by direct debit or BACS transfer. Any bank charges incurred as a result of returned cheques will be the responsibility of the client.

5. Loss/Damage of Client Property
5.1. I’m Your P.A. Limited will take every precautions to safeguard the property, data and any other forms of information related to your company and your clients. Whether we are the "Controller or Processor" of your project we will accept responsibility for any loss, damage, theft data, project equipment or any items relating to assignments whilst at I'm Your P.A. premises.
I'm Your P.A. will not accept responsibility for any loss, damage, theft of data, project equipment or any items relating to assignments, during transit to us or once we have returned them to the client following an agreed process.
5.2. I’m Your PA Ltd will do whatever is required to protect our client’s property for the duration of the project. Once the project has been completed we will have no reason to keep your information we will delete all data from our system 48 hours after the end of the project. Upon terminating contracts we will delete all data relating to your company, other than the data we are required to keep by law.
5.3. Clients must ensure that they have a copy of the information or a list of the equipment and items for use away from their own premises, prior to submitting to I’m Your PA Ltd.
5.4. Final proof reading and checking of all work supplied is the responsibility of the client. I’m Your P.A. Limited must be notified of any errors within 7 days of receipt of completed work. Any errors generated by I’m Your P.A. Limited will be amended without charge, however any amendments or alterations suggested by the client, will be charged at the standard hourly rate.
5.5. Due to computer viruses, all incoming emails will be virus scanned. However, we may still not open unsolicited attachments to emails, or emails that look suspicious from an unrecognised sender, have no subject heading or contain no message alongside an attachment.

6. Termination of Call Handling & Web V.A. Chat
6.1. During the first month notice can be given at any time and the call handling or chat facility cancelled for the end of the month.
6.2. After the first month one calendar months notice is required to terminate either or both services
6.3. Holiday cover does not require a notice period, if the client wishes to extend the holiday cover to permanent cover, the contract will be deemed to have started when the holiday cover commenced.

7. Social Media and Privacy
7.1 We understand that we live in a world connected by social media and from time to time clients may wish to send friend requests to the personal profile of a member of staff at I'm Your P.A. Limited. It is the choice of the staff member as to whether they accept the friend request.
7.2 It is not acceptable for any client to contact a member of I'm Your P.A. staff regarding work related matters through the staff members personal social media platform.
7.3 Staff members are under strict instructions that they must not respond to any work related matter via their personal social media channels, any such requests should be referred to management to be dealt with during office hours.
7.4 If any staff member of I'm Your P.A. Limited contacts a client, using their personal social media platform, regarding work related matters, please notify the company immediately and appropriate action will be taken

8. All information is kept confidential and in accordance with GDPR. Our Privacy Policy can be found on our website https://www.imyourpa.co.uk/privacy-policyu0003
The third parties that I'm Your P.A. use are:
- IT Services are provided by TLMartin Ltd
- Telecoms Service are provided by Minotaur Ltd
- Data is stored with: Apple, Google, Microsoft, Dropbox, Mailchimp, Capsule (Amazon AWS), Xero *